Streamline your AR Collections
Managing accounts receivable (AR) in construction finance is essential for maintaining healthy cash flow and ensuring business stability. One way for construction companies to get paid faster is with the Customer Hub interface in the Anterra AR Collections module.
The Customer Hub is more than just a tool; it’s a strategic asset for collectors. It streamlines the collection process by providing a comprehensive view of outstanding balances from the perspective of individual customers. This customer-centric approach allows collectors to tailor their communication and actions based on specific customer data and history, leading to more personalized and effective collections strategies.
Personalizing the Collection Process
The Customer Hub allows the AR user to personalize e-mails from pre-built templates. Then, it automatically tracks the progress of the collection efforts to create user-created action items.
Another key benefit of the Customer Hub is its ability to enhance the speed and productivity of collectors. With all necessary information consolidated in one place, collectors can quickly:
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- Identify high-priority accounts
- Assess risk levels
- Determine the most appropriate action to take
This reduces the time spent on administrative tasks and allows for more time to be dedicated to customer interaction and resolution of outstanding balances.
Quick User Learning Curve
Additionally, the Customer Hub’s intuitive design and user-friendly interface make it accessible to collectors with varying levels of expertise. This ease of use is crucial in reducing the learning curve and helping new collectors quickly become productive team members.
The impact of Anterra’s Customer Hub extends beyond the collections department. By improving the efficiency of collections, the tool indirectly contributes to better customer relationships. When collectors have a clear understanding of each customer’s situation, they can approach collections with empathy and professionalism, which can lead to more amicable resolutions and preserve the customer relationship for future business opportunities.
Making Customers for Life
By focusing on the needs of both collectors and customers, Anterra has created an interface that improves AR collections efficiency and fosters better business relationships.
Are you ready to get paid faster? Ask for a demo today of AR Collections and the Customer Hub.